This brochure provides a comprehensive overview of Cross Connect, an innovative, cloud-based Unified Communications platform provided by Maru
. It is designed to deliver scalable and cost-effective enterprise-grade telephony that adapts precisely to the needs of your business
The Four Core SolutionsThe platform is built around four user-centric offerings
Cross Connect: The primary, highly customisable cloud telephony platform that adds value to businesses of all kinds and serves as the underlying architecture for the wider suite
Cross Connect Essential: A low-cost solution providing a highly effective replacement for onsite PBXs, ideal for environments requiring multiple, low-use extensions such as hotel rooms or school classrooms
Contact Centre Connect: An industry-leading product adapted specifically for the contact centre sector
. It features intelligent customisable routing, real-time analytics, and quality assurance tools such as sentiment analysis and call transcription to drive agent efficiency
Phone Connect: A simple, cloud-based landline replacement tailored for residential users and micro-businesses
. It provides an ideal upgrade path ahead of the upcoming 2027 PSTN switch-off
Key Technical & Operational Benefits
Unrivalled Reliability: The platform delivers 99.999% uptime, supported by Oracle Cloud Infrastructure located within geo-redundant, UK-based data centres
Seamless Integration: It boasts a built-in "Teams Connect" component for effortless Microsoft Teams integration without the need for complex scripting
. Furthermore, it connects natively with over 400 CRM and business systems, including Salesforce, HubSpot, and Microsoft Dynamics 365
Intuitive Management: Users benefit from an intuitive portal that allows them to manage their own day-to-day needs quickly and easily, supported by a comprehensive Knowledgebase app
Transparent Pricing & Scalability: Designed for the real world, the platform allows businesses to easily add new users as circumstances change, while maintaining strict price transparency to ensure you are consistently getting maximum value
This brochure outlines how Cross Connect serves as a secure, scalable, and cloud-based Unified Communications platform tailored specifically for schools, colleges, and multi-academy trusts It is designed to replace outdated PBX systems and address ...
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Accessing the Cross Connect Apps Mobile Apps (iOS & Android) Cross Connect offers fully-featured mobile softphone apps so you can take your business line on the go. You can download the official "Cross Connect Softphone" app directly from your ...