Getting Started With Cross Connect Apps

Getting Started With Cross Connect Apps

Accessing the Cross Connect Apps

Mobile Apps (iOS & Android) Cross Connect offers fully-featured mobile softphone apps so you can take your business line on the go. You can download the official "Cross Connect Softphone" app directly from your device's app store using the links below:

Where to Find Setup Instructions For step-by-step instructions on getting your apps configured, head over to our Support Portal Knowledgebase. This portal acts as your one-stop shop, packed with quick-start guides, simple user manuals, and FAQs to get your team up and running smoothly.

Desktop Apps (Windows & Mac) You actually do not need to download anything to your computer! For both Windows and Mac users, no software installation is required. Instead, Cross Connect uses a lightweight, Web-RTC progressive desktop web app, allowing you to make and receive calls securely right from your browser at https://portal.telephone-systems.co.uk/portal/login

What is a Web-RTC App?

Web-RTC (Web Real-Time Communication) simply means that your phone system lives entirely inside your web browser (like Google Chrome, Microsoft Edge, or Safari).

Instead of downloading a traditional desktop application that takes up space on your computer, you just log into a secure website. Once logged in, the Web-RTC technology connects directly to your computer's microphone and headset, turning your web browser into a fully functioning business phone.

Why is this great for you?

  • No Installation Required: You don't need IT administrator permissions to install software on your work computer.

  • Always Up-to-Date: Because it runs in your browser, you never have to worry about downloading software updates or bug fixes.

  • Work From Anywhere: You can log into your phone line from any computer, anywhere in the world, as long as you have internet access and a compatible web browser.

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