By folding your cloud communications and your CRM systems together, this software is focused on simplifying operational processes and driving significant productivity gains across your team
.
Seamless CRM Integration
The Integrator connects seamlessly with over 400 popular CRM and business applications
. It includes standard "out-of-the-box" setups for major platforms and specific systems across the healthcare, automotive, financial, and legal sectors
. This integration equips your team with powerful, time-saving tools:
Click-to-Dial: Dial a contact's phone number with a single click directly from within your integrated CRM
.
Caller Preview & Contact Popping: Instantly see who is calling and automatically pop their CRM contact record on your screen before you even answer the call, ensuring you are always prepared
.
Activity Logging: Automatically or manually log call activities and add notes directly into your CRM, eliminating scattered, fragmented records
.
Unified Communications at Your Fingertips
Beyond CRM integration, the client provides a robust suite of unified communication tools
. Users benefit from a built-in softphone, live presence indicators to see co-worker availability, and simple queue membership controls for contact centre agents
.
Flexible Subscriptions
The solution is offered on a simple per-user, per-month basis with two distinct tiers to suit varying business needs
:
Cross Connect Integrator: Delivers the core unified communications features, softphone capabilities, and basic Outlook/Google Contacts integration
.
CRM Integrator: The premium tier that includes all features, specifically required when you want to unlock the full potential of integrating with a dedicated business database or CRM application
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